Refund Policy
In short
- Refunds within 7 days of purchase if a file won't open or doesn't match its description.
- Paid twice for the same product by mistake? The duplicate is refunded in full.
- Email your order number and the problem; refunds go back through Midtrans to how you paid.
When you can get a refund
Within 7 days of purchase, if: the file won't open or is corrupted and a replacement doesn't fix it; the product clearly doesn't match what its page describes; or you were charged more than once for the same product in one purchase.
We'll always try to fix the problem first (for example by sending a working file). If that doesn't solve it, you get your money back.
When refunds don't apply
Because files are delivered instantly and can't be returned, we can't refund a change of mind after the product has been downloaded, a purchase made more than 7 days ago, or a product that works as described but didn't suit a particular project. The product page lists who each product is and isn't for, so please check it before buying.
Free products and Studio projects aren't covered here: Studio work follows the terms agreed for that project.
How to request one
Email uxnaufal@gmail.com from the address you bought with. Include your order number (in your confirmation email and on the download page) and a short description of the problem, with a screenshot if you can.
We reply within 2 business days.
How you're refunded
Approved refunds are sent back through Midtrans to the original payment method, usually within 7 business days; the exact timing depends on your bank or e-wallet. Once refunded, the license for that product ends and its download access is removed.
Standard draft, not legal advice. It will be reviewed by a professional before launch.